Policies


Valley TechNologies sets forth an Acceptable Use Policy with the intent of protecting our service, our customers, and other users of the Internet from potentially abusive actions taken by Valley TechNologies customers. The following policy is non-exclusive; any action about which there is doubt should be referred to Valley TechNologies for evaluation. Valley TechNologies Reserves the right to edit this policy at any time deemed necessary.

Privacy

Your personal information is safe with Valley TechNologies. We never have or ever will share any of your private information with anyone outside our organization. Valley TechNologies values privacy, security, and confidentiality as much as you do.

Back to top

Assignment of late fees

Any invoice that is not paid within 10 days of the due date is subject to late fees of 3% on the unpaid balance (or a minimum of $10.00) and for each month thereafter. If a late fee has been assessed but is ignored upon remittance of payment, the unpaid late fee will continue to accrue additional late fee assessment and may result in discontinuation of service. Valley Technologies will take into account hardship cases depending on circumstances, but it must be discussed with the business office.

Back to top

Domain Reinstatement Fees

Domains managed by Valley TechNologies directly that are not paid by the domain registration due date are subject to late fees.

Domains that have been set up on Managed Services are the client’s responsibility. Via the managed service, the client will receive automated reminders beginning 90 days prior to renewal.

If a domain is allowed to lapse for more than 30 days, it is put into “recovery” status which incurs a penalty fees for recovery.

The final alternative is to wait for an additional 60 days until the domain becomes public to try to reclaim the domain (with no certainty whatsoever), or to request a “back order” of the domain for a fee of $39.00. Additionally, the client will be billed for administration tasks required to back order and reinstate the site (time and materials). However, we cannot be assured of reclaiming the domain as another party may already have placed the same domain on back order.

Back to top

Web Site Reinstatement Fees

Valley TechNologies is gradually moving away from direct management of hosting and now employs managed services as the preferred alternative for both our client and our company. This keeps the client fully in control of their own hosting platform and in the event of any emergency offers 24/7 support.

Hosting services that have been set up on Managed Services are the client’s responsibility. Via the managed service, the client will receive automated reminders beginning 90 days prior to renewal. If hosting fees remain unpaid after renewal the site will go offline.

However, Valley TechNologies still manages some customer hosting accounts. Web hosting fees that are not paid by the hosting due date are subject to late fees. If paid within 30 days after hosting expiration date (and within 15 days of invoice due date – see above assignment of late fees) a minimum late fee of $30 is required for reinstatement of web services.

However, if the hosting fees are not paid within that 30 days, the site faces complete removal from service, and additional fees for reinstatement are assessed up to the possibility of:

  • complete removal of files from the web server
  • cancellation of all e-mail accounts
  • set up fees for re-creation of the hosting site structure

Back to top

Acceptable Use: Web/FTP Sites

Acceptable use of Valley TechNologies web/FTP space does NOT include:

  • The posting of pornographic or otherwise indecent or offending materials.
  • Unauthorized use of copyrighted or trademarked logos, phrases or names by Internet, Web, or Domain Hosting customers.
  • Distribution of restricted software or materials in violation of copyrights or distribution licenses. (Mp3’s/Warez/etc.)
  • The posting of slanderous or defamatory materials or articles.
  • Distribution of materials which violates local, state, or federal statutes.

Back to top

Web Display & Performance Issues

Our clients are expected to monitor their website performance (e.g. display of site, forms, interactive applications, eCommerce storefronts, and emails, etc) and report any issues to us. We cannot be held accountable for non-performance or display issues if we are not informed. Please check your web site performance/ appearance periodically and by all means alert us if issues arise.

Why doesn’t a web site display properly, or work the way it does on my office (or home) computer?

If a web page does not display correctly, first make sure that you are using the latest version of the browser software.

There are dozens of web browsers used all over the world, and several have their own little “quirks” that may mean extra time in our designs in order to accommodate them.  All designs by Valley TechNolologies comply with display standards set by any web browser that is used by at least 15% of Internet users as established by W3Schools.  Visit W3Schools link to see the current stats on browsers.

Mozilla Firefox and Google Chrome users currently account for over 80% of the current web browser usage, and our designs are configured to work best with supported versions of those browsers. We will explore presentation on other browsers, but the client must understand that additional fees may apply. This also applies to any and all mobile applications.

Other issues may arise based on the back-end programming or database errors.

**   It is essential that all programs used to build the site are updated to the current version to operate correctly as well as prevent and discourage potential site invasion (hacking). Valley TechNologies is not liable for any performance issue that arises due improper procedures based on the customers choice of service.  Should the customer choose to implement their own security measures or backup, and the site requires repair or rebuilding, standard web fees apply. 

To view WordPress Hosting Service Options CLICK HERE.

Back to top

Website Ownership

Valley TechNologies turns over rights to web site graphics and design based on payment received for those specific design services. Should a project be halted before completion, design services must be paid in full before release of the design.

If a client employed design by Valley TechNologies and is hosting with Valley TechNologies but transfers services or decides to utilize another developers service, it must be understood that the original design must be credited to Valley TechNologies if the client continues to display the design.

Other programming is strictly based on the proprietary nature of the product. For example, database applications developed by Valley TechNologies for multiple clients. These programs and processes are the sole ownership of Valley TechNologies and may require license, transfer or purchase fees to continue use.

Finally, if a client wishes to receive backup copies of any program, file, or executable file from Valley TechNologies, additional fees do apply for time and materials to back-up or copy these items if additional back up is required.

Back to top

Miscellaneous

Valley TechNologies will always work with you to resolve any issues, including hardship situations resulting in late payment.

Valley TechNologies extends charitable discounts subject to Valley TechNologies specific discretion as to which charities they determine and may be withdrawn at any time.  Discounts are not extended for less than $150 of billable service for charities. Charitable organizations are subject to late payment fees unless hardship situation is discussed with Valley TechNologies business office.

Back to top

Managed Services Legal Agreement

For more extensive legal agreements regarding managed services hosting, domain, and web management please CLICK HERE.

Back to top

Disclaimer,  Liability, Indemnity

Valley TechNologies reserves the right to amend or update these policies without notice. Failure to follow any terms and conditions may result in account deactivation. Valley TechNologies furthermore expects that its customers who provide Internet services to others will fully comply with all applicable laws concerning the privacy of online communications. A customer’s failure to comply with those laws will violate this policy.

Liability: Valley TechNologies (including its employees and agents) provides suggestions and advice to it’s customers in good faith and makes every effort to present accurate and reliable information. Valley TechNologies anticipates that these suggestions and advice may be a viable and cost-effective means to resolving your issue, however it must be agreed that no guarantee or warranty is given or implied and that Valley TechNologies does not assume any legal liability or responsibility for consequences resulting from the use of the suggestions or advice provided. Furthermore Valley TechNologies assumes no liability for loss of profits due to technical interruption or loss of web site use for any reason whatsoever.

Valley TechNologies will not be responsible for any damages your business may suffer. Valley TechNologies makes no warranties of any kind, expressed or implied for services we provide. Valley TechNologies disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Valley TechNologies and its employees or representatives.

Back to top

Indemnity: Finally, Valley TechNologies wishes to emphasize that in accepting services, customers indemnify Valley TechNologies for the violation of any law or Valley TechNologies policy, that results in loss to Valley TechNologies or the bringing of any claim against Valley TechNologies. This means that if Valley TechNologies is sued because of activities of the customer that violates any law, or this policy, the customer will pay any damages awarded against Valley TechNologies, plus costs and reasonable attorneys’ fees.

Valley TechNologies reserves the right to restrict or terminate service without refund in the event of an Acceptable Use Policies violation. Valley TechNologies also reserves the right to take action on abuse which is not specifically named in this Acceptable Use Policies at the sole discretion of Valley TechNologies.

Use of the Valley TechNologies systems constitutes understanding and agreement of this policy. Any and all legal expenses incurred by Valley TechNologies resulting from failure to follow Acceptable Use Policies guidelines will be borne by the account holder responsible for the infraction.

Failure to follow the guidelines set forth in this policy can result in termination of Internet Accounts from Valley TechNologies.

Valley TechNologies also reserves the right to interrupt any and all services in the event that any invoice remains unpaid after 30 days of the billing date.

Back to top